Refund Policy
Last updated: 2 November 2026
The short version
If you are not satisfied, write to us within 14 days of the charge and we will refund it. You do not need to give a reason.
How to request a refund
Email indicators@koumen.net from the address you paid with, or use the receipt Creem sent you, which links to the customer portal. Including the receipt number speeds things up, but it is not required.
Free trial
The 7-day trial can be cancelled at any time before it ends, and nothing is charged. If the trial converted because you forgot to cancel, write to us within 14 days of that first charge and we will refund it.
Annual and two-year plans
Both plans carry the same 14-day window from the date of the charge. After 14 days, we do not normally refund the unused part of a term, because the subscription is priced for the full period. Exceptions are made where the law requires it, or where we discontinue a substantial part of the service you paid for.
What happens to your access
A refund ends the subscription at the point it is processed. You keep nothing to uninstall — there is nothing installed. Your email and subscription record are retained only as described in the privacy policy.
How the money comes back
Creem, as merchant of record, processes the refund to the original payment method. Card refunds usually appear within 5–10 business days depending on your bank; local payment methods can take longer.
Please write before filing a chargeback
A chargeback takes weeks, costs both sides money, and is much slower than simply asking us. If something is wrong, tell us first — in practice a refund is the faster route for you.